Mississauga, Ontario Since 2009

Observations From the Field

Honest dispatches on compliance, sourcing, process design, and the operational realities of running a mid-market firm.

Recent Articles

Compliance · March 12, 2026

The Three Compliance Gaps That Cost Mid-Market Firms the Most — And Why They Persist

After seventeen years and over 340 engagements, certain patterns recur with uncanny consistency. The most expensive compliance failures are not exotic regulatory edge cases — they are routine documentation gaps that compound silently until an audit surfaces them. This article examines the three most common ones we encounter in Mississauga-area firms and the structural reasons they tend to go unaddressed.

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Sourcing · February 24, 2026

Why Your Vendor Contracts Auto-Renew at Higher Rates (And What to Do Before the Next Cycle)

Raj Krishnamurthy breaks down the mechanics of vendor contract escalation clauses — the buried terms that increase your costs by 3 to 8 percent annually without any corresponding improvement in service. He walks through three specific negotiation tactics that have saved Loxton clients a combined $2.1 million over the last four years.

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Operations · January 30, 2026

Process Mapping for the Skeptic: A Practical Guide That Skips the Jargon

Elena Novak wrote this piece after noticing that many of our clients — particularly those in manufacturing and distribution — had attempted process mapping internally and abandoned it halfway through. The problem was not willingness; it was methodology. This guide strips away the academic framework and presents a five-step mapping approach that our team actually uses on real engagements.

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Training · January 8, 2026

What We Learned From 200 Training Sessions About How Adults Actually Retain Information

Marcus Tremblay shares the data behind our half-day training model. After tracking post-training assessment scores across 200 sessions over six years, the conclusion was stark: retention drops by 40 percent after hour four. This article presents the evidence, explains how we restructured our training delivery in response, and offers three techniques any internal training team can adopt immediately.

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